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RTO Information

This report presents summary information about the Registered Training Organisation

Name	Department of Primary Industries Knoxfield
Street Address	621 Burwood Highway
City/town/suburb	Knoxfield
State	VIC
Post code	3180
NTIS number	3876

Summary Report

The Summary Report provides information about the RTO and a snapshot of results for the scales measured by the Learner Questionnaire (LQ) and Employer Questionnaire (EQ). For each scale, the Summary Report presents information about the:

• count of responses used to calculate the scale score;
• average scale score; and
• variation in scale scores.

Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'.

Results are provided for learners and/or employers depending on the data entered into SMART.

This Summary Report can be used to analyse the number, average and variation of the survey responses. Comparisons can be made across scales, to previous reports, or between learners and employers.

Summary statistics

	Learners			Employers
Scale	Response count	Average score	Average variation	Response count	Average score	Average variation
Trainer Quality	200	83.2	16.2	7	77.8	12.8
Effective Assessment	198	72.9	15.6	7	74.2	14.0
Clear Expectations	199	74.3	14.1
Learning Stimulation	200	73.2	13.9
Training Relevance	200	75.6	16.2	7	72.2	11.6
Competency Development	197	71.4	14.0	7	72.4	12.4
Training Resources	199	77.9	14.0	7	76.2	16.3
Effective Support	200	75.4	15.2	7	72.2	13.2
Active Learning	198	70.5	13.0
Overall Satisfaction	200	81.3	18.4	7	79.4	16.3

Respondent Report

The Respondent Report provides summary information about learner demographics and training characteristics.
For each characteristic, the Respondent Report presents the:

• number of learners/employers in the population;
• number of survey respondents; and
• percentage of respondents.

Results are provided for learners and/or employers depending on the data entered into SMART.

This Respondent Report can be used to analyse the distribution of survey respondents across the RTO learner and/or employer population. It provides information on the representativeness and hence generalisability of the survey responses.

Characteristic		Learners
		Population count	Respondent count	Response per cent
Field of education	Natural and physical sciences	0	0	0.0
	Information technology	0	0	0.0
	Engineering and related technologies	0	0	0.0
	Architecture and building	0	0	0.0
	Agriculture, environmental and related studies	522	0	0.0
	Health	0	0	0.0
	Education	0	0	0.0
	Management and commerce	0	0	0.0
	Society and culture	0	0	0.0
	Creative arts	0	0	0.0
	Food, hospitality and personal services	0	0	0.0
	Other	316	0	0.0
	TOTAL	838	0	0.0
Qualification level	Certificate I	0	0	0.0
	Certificate II	0	0	0.0
	Certificate III	292	0	0.0
	Certificate IV	393	0	0.0
	Certificate level unknown	0	0	0.0
	Diploma	153	0	0.0
	Advanced diploma	0	0	0.0
	Associate degree	0	0	0.0
	Degree	0	0	0.0
	Short course or statement of attainment	0	0	0.0
	VET Graduate Certificate or Diploma	0	0	0.0
	Other qualification or training	0	0	0.0
	Do not know	0	0	0.0
	Total	838	0	0.0

Characteristic		Employers
		Population count	Respondent count	Response per cent
Field of education	Natural and physical sciences	0	0	0.0
	Information technology	0	0	0.0
	Engineering and related technologies	0	0	0.0
	Architecture and building	0	0	0.0
	Agriculture, environmental and related studies	0	0	0.0
	Health	0	0	0.0
	Education	0	0	0.0
	Management and commerce	0	0	0.0
	Society and culture	0	0	0.0
	Creative arts	0	0	0.0
	Food, hospitality and personal services	0	0	0.0
	Other	26	0	0.0
	TOTAL	26	0	0.0
Qualification level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Item Report

The Item Report presents information about learner and employer responses to individual items on the Learner Questionnaire (LQ) and/or Employer Questionnaire (EQ).

For each item, the Item Report presents information on the:

• number of valid responses to each response category 'strongly disagree' (SD), 'disagree' (D), 'agree' (A), 'strongly agree' (SA), the number of 'agreement' (AG) responses, and the number of missing (MI) responses;
• percentage of valid responses to each response category 'strongly disagree' (SD), 'disagree' (D), 'agree' (A), 'strongly agree' (SA), the number of 'agreement' (AG) responses, and the number of missing (MI) responses;
• average score; and
• variation in scores.

Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'.

Results are provided for learners and/or employers depending on the data entered into SMART.

This Item Report can be used to analyse feedback on phenomenon measured by each LQ and/or EQ item. It provides detailed information that can be used to address specific aaspects of education and training.

LQ response category numbers

Item		SD	D	A	SA	AG	MI
LQ1	Trainers encouraged learners to ask questions.	1	2	102	94	196	1
LQ2	Trainers made the subject as interesting as possible.	2	3	87	107	194	1
LQ3	Trainers had an excellent knowledge of the subject content.	3	3	72	122	194	0
LQ4	Trainers explained things clearly.	2	2	96	100	196	0
LQ5	Overall, I am satisfied with the training.	3	5	114	78	192	0
LQ6	I would recommend the training to others.	3	4	78	113	191	2
LQ7	I would recommend the training organisation to others.	3	4	88	104	192	1
LQ8	I received useful feedback on my assessments.	5	19	126	42	168	8
LQ9	Assessments were based on realistic activities.	1	5	134	57	191	3
LQ10	The way I was assessed was a fair test of my skills and knowledge.	2	9	130	54	184	5
LQ11	The training organisation gave appropriate recognition of existing knowledge and skills.	2	9	128	55	183	6
LQ12	It was always easy to know the standards expected.	0	14	137	40	177	9
LQ13	I usually had a clear idea of what was expected of me.	0	5	140	53	193	2
LQ14	Trainers made it clear right from the star t what they expected from me.	1	7	116	69	185	7
LQ15	I was given enough material to keep up my interest.	0	3	136	61	197	0
LQ16	The amount of work I had to do was reasonable.	0	4	152	41	193	3
LQ17	The training was at the right level of difficulty for me.	2	18	133	43	176	4
LQ18	The training focused on relevant skills.	1	7	121	69	190	2
LQ19	The training prepared me well for work.	2	12	130	46	176	10
LQ20	The training had a good mix of theory and practice.	2	9	108	79	187	2
LQ21	I developed the skills expected from this training.	2	8	132	57	189	1
LQ22	I learned to work with people.	1	24	134	31	165	10
LQ23	I identified ways to build on my current knowledge and skills.	1	7	134	54	188	4
LQ24	I developed the knowledge expected from this training.	1	9	136	53	189	1
LQ25	I learned to plan and manage my work.	2	22	130	28	158	18
LQ26	Training resources were available when I needed them.	0	5	135	53	188	7
LQ27	The training used up-to-date equipment, facilities and materials.	0	2	119	70	189	9
LQ28	Training facilities and materials were in good condition.	0	2	111	85	196	2
LQ29	Training organisation staff respected my background and needs.	2	6	117	70	187	5
LQ30	The training was flexible enough to meet my needs.	1	5	130	62	192	2
LQ31	The training organisation had a range of services to support learners.	1	12	121	49	170	17
LQ32	I set high standards for myself in this training.	0	22	136	36	172	6
LQ33	I pushed myself to understand things I found confusing.	0	23	125	40	165	12
LQ34	I looked for my own resources to help me learn.	0	50	107	30	137	13
LQ35	I approached trainers if I needed help.	0	2	109	84	193	5

LQ response category percentages

Item		SD	D	A	SA	AG	MI
LQ1	Trainers encouraged learners to ask questions.	0.5	1.0	51.3	47.2	98.5	0.5
LQ2	Trainers made the subject as interesting as possible.	1.0	1.5	43.7	53.8	97.5	0.5
LQ3	Trainers had an excellent knowledge of the subject content.	1.5	1.5	36.0	61.0	97.0	0.0
LQ4	Trainers explained things clearly.	1.0	1.0	48.0	50.0	98.0	0.0
LQ5	Overall, I am satisfied with the training.	1.5	2.5	57.0	39.0	96.0	0.0
LQ6	I would recommend the training to others.	1.5	2.0	39.4	57.1	96.5	1.0
LQ7	I would recommend the training organisation to others.	1.5	2.0	44.2	52.3	96.5	0.5
LQ8	I received useful feedback on my assessments.	2.6	9.9	65.6	21.9	87.5	4.0
LQ9	Assessments were based on realistic activities.	0.5	2.5	68.0	28.9	97.0	1.5
LQ10	The way I was assessed was a fair test of my skills and knowledge.	1.0	4.6	66.7	27.7	94.4	2.5
LQ11	The training organisation gave appropriate recognition of existing knowledge and skills.	1.0	4.6	66.0	28.4	94.3	3.0
LQ12	It was always easy to know the standards expected.	0.0	7.3	71.7	21.0	92.7	4.5
LQ13	I usually had a clear idea of what was expected of me.	0.0	2.5	70.7	26.8	97.5	1.0
LQ14	Trainers made it clear right from the start what they expected from me.	0.5	3.6	60.1	35.8	95.9	3.5
LQ15	I was given enough material to keep up my interest.	0.0	1.5	68.0	30.5	98.5	0.0
LQ16	The amount of work I had to do was reasonable.	0.0	2.0	77.2	20.8	98.0	1.5
LQ17	The training was at the right level of difficulty for me.	1.0	9.2	67.9	21.9	89.8	2.0
LQ18	The training focused on relevant skills.	0.5	3.5	61.1	34.9	96.0	1.0
LQ19	The training prepared me well for work.	1.1	6.3	68.4	24.2	92.6	5.0
LQ20	The training had a good mix of theory and practice.	1.0	4.6	54.6	39.9	94.5	1.0
LQ21	I developed the skills expected from this training.	1.0	4.0	66.3	28.7	95.0	0.5
LQ22	I learned to work with people.	0.5	12.6	70.5	16.3	86.9	5.0
LQ23	I identified ways to build on my current knowledge and skills.	0.5	3.6	68.4	27.6	95.9	2.0
LQ24	I developed the knowledge expected from this training.	0.5	4.5	68.4	26.6	95.0	0.5
LQ25	I learned to plan and manage my work.	1.1	12.1	71.4	15.4	86.8	9.0
LQ26	Training resources were available when I needed them.	0.0	2.6	70.0	27.5	97.4	3.5
LQ27	The training used up-to-date equipment, facilities and materials.	0.0	1.1	62.3	36.7	99.0	4.5
LQ28	Training facilities and materials were in good condition.	0.0	1.0	56.1	42.9	99.0	1.0
LQ29	Training organisation staff respected my background and needs.	1.0	3.1	60.0	35.9	95.9	2.5
LQ30	The training was flexible enough to meet my needs.	0.5	2.5	65.7	31.3	97.0	1.0
LQ31	The training organisation had a range of services to support learners.	0.6	6.6	66.1	26.8	92.9	8.5
LQ32	I set high standards for myself in this training.	0.0	11.4	70.1	18.6	88.7	3.0
LQ33	I pushed myself to understand things I found confusing.	0.0	12.2	66.5	21.3	87.8	6.0
LQ34	I looked for my own resources to help me learn.	0.0	26.7	57.2	16.1	73.3	6.5
LQ35	I approached trainers if I needed help.	0.0	1.0	55.9	43.1	99.0	2.5

LQ item averages and variations

Item		Average score	Average variation
LQ1	Trainers encouraged learners to ask questions.	81.7	18.2
LQ2	Trainers made the subject as interesting as possible.	83.4	19.5
LQ3	Trainers had an excellent knowledge of the subject content.	85.5	20.2
LQ4	Trainers explained things clearly.	82.3	19.2
LQ5	Overall, I am satisfied with the training.	77.8	20.1
LQ6	I would recommend the training to others.	84.0	20.6
LQ7	I would recommend the training organisation to others.	82.4	20.6
LQ8	I received useful feedback on my assessments.	68.9	21.6
LQ9	Assessments were based on realistic activities.	75.1	17.4
LQ10	The way I was assessed was a fair test of my skills and knowledge.	73.7	18.9
LQ11	The training organisation gave appropriate recognition of existing knowledge and skills.	73.9	19.0
LQ12	It was always easy to know the standards expected.	71.2	17.2
LQ13	I usually had a clear idea of what was expected of me.	74.7	16.2
LQ14	Trainers made it clear right from the start what they expected from me.	77.0	18.8
LQ15	I was given enough material to keep up my interest.	76.3	16.2
LQ16	The amount of work I had to do was reasonable.	72.9	14.7
LQ17	The training was at the right level of difficulty for me.	70.2	19.5
LQ18	The training focused on relevant skills.	76.8	18.7
LQ19	The training prepared me well for work.	71.9	19.0
LQ20	The training had a good mix of theory and practice.	77.8	20.4
LQ21	I developed the skills expected from this training.	74.2	18.8
LQ22	I learned to work with people.	67.5	18.6
LQ23	I identified ways to build on my current knowledge and skills.	74.3	17.6
LQ24	I developed the knowledge expected from this training.	73.7	17.9
LQ25	I learned to plan and manage my work.	67.0	18.9
LQ26	Training resources were available when I needed them.	75.0	16.3
LQ27	The training used up-to-date equipment, facilities and materials.	78.5	16.7
LQ28	Training facilities and materials were in good condition.	80.6	17.2
LQ29	Training organisation staff respected my background and needs.	76.9	19.4
LQ30	The training was flexible enough to meet my needs.	75.9	17.7
LQ31	The training organisation had a range of services to support learners.	73.0	18.9
LQ32	I set high standards for myself in this training.	69.1	18.1
LQ33	I pushed myself to understand things I found confusing.	69.7	19.1
LQ34	I looked for my own resources to help me learn.	63.1	21.6
LQ35	I approached trainers if I needed help.	80.7	17.2

EQ response category numbers

Item		SD	D	A	SA	AG	MI
EQ1	The training used up-to-date equipment, facilities and materials.	0	0	5	2	7	0
EQ2	The training organisation dealt satisfactorily with any issues or complaints.	0	0	5	1	6	1
EQ3	The training organisation was flexible enough to meet our needs.	0	0	6	1	7	0
EQ4	Assessment was at an appropriate standard.	0	0	5	2	7	0
EQ5	The training resources were appropriate for learner needs.	0	0	5	2	7	0
EQ6	The training reflected current practice.	0	1	4	2	6	0
EQ7	The training organisation developed customised programs.	0	0	5	2	7	0
EQ8	The training organisation provided good support for workplace training and assessment.	0	0	6	1	7	0
EQ9	The training focused on relevant skills.	0	1	4	2	6	0
EQ10	Our employees gained the skills they needed from this training.	0	0	5	2	7	0
EQ11	The training was effectively integrated into our organisation.	0	1	5	0	5	1
EQ12	Overall, we are satisfied with the training.	0	0	5	2	7	0
EQ13	We would recommend the training organisation to others.	0	0	4	3	7	0
EQ14	We would recommend the training to others.	0	0	4	3	7	0
EQ15	The training organisation gave appropriate recognition of existing knowledge and skills.	0	1	5	1	6	0
EQ16	The way employees were assessed was a fair test of their skills and knowledge.	0	0	4	2	6	1
EQ17	Trainers had good knowledge and experience of the industry.	0	0	3	4	7	0
EQ18	Assessments were based on realistic activities.	0	0	5	2	7	0
EQ19	Trainers were effective in their teaching.	0	0	5	2	7	0
EQ20	The training was an effective investment.	0	0	6	1	7	0
EQ21	Trainers were able to relate material to the workplace.	0	0	6	1	7	0
EQ22	The training had a good mix of theory and practice.	0	0	4	3	7	0
EQ23	The training organisation acted on feedback from employers.	0	1	4	2	6	0
EQ24	The training has helped our employees work with people.	0	2	5	0	5	0
EQ25	Training resources and equipment were in good condition.	0	0	4	2	6	1
EQ26	The training helped employees identify how to build on their current knowledge and skills.	0	0	5	2	7	0
EQ27	The training prepared employees well for work.	0	0	5	2	7	0
EQ28	Our employees gained the knowledge they needed from this training.	0	0	5	2	7	0
EQ29	The training prepared our employees for the demands of work.	0	0	4	2	6	1
EQ30	The training organisation clearly explained what was expected from employers.	0	0	5	1	6	1

EQ response category percentages

Item		SD	D	A	SA	AG	MI
EQ1	The training used up-to-date equipment, facilities and materials.	0.0	0.0	71.4	28.6	100.0	0.0
EQ2	The training organisation dealt satisfactorily with any issues or complaints.	0.0	0.0	83.3	16.7	100.0	14.3
EQ3	The training organisation was flexible enough to meet our needs.	0.0	0.0	85.7	14.3	100.0	0.0
EQ4	Assessment was at an appropriate standard.	0.0	0.0	71.4	28.6	100.0	0.0
EQ5	The training resources were appropriate for learner needs.	0.0	0.0	71.4	28.6	100.0	0.0
EQ6	The training reflected current practice.	0.0	14.3	57.2	28.6	85.7	0.0
EQ7	The training organisation developed customised programs.	0.0	0.0	71.4	28.6	100.0	0.0
EQ8	The training organisation provided good support for workplace training and assessment.	0.0	0.0	85.7	14.3	100.0	0.0
EQ9	The training focused on relevant skills.	0.0	14.3	57.2	28.6	85.7	0.0
EQ10	Our employees gained the skills they needed from this training.	0.0	0.0	71.4	28.6	100.0	0.0
EQ11	The training was effectively integrated into our organisation.	0.0	16.7	83.3	0.0	83.3	14.3
EQ12	Overall, we are satisfied with the training.	0.0	0.0	71.4	28.6	100.0	0.0
EQ13	We would recommend the training organisation to others.	0.0	0.0	57.2	42.9	100.0	0.0
EQ14	We would recommend the training to others.	0.0	0.0	57.2	42.9	100.0	0.0
EQ15	The training organisation gave appropriate recognition of existing knowledge and skills.	0.0	14.3	71.4	14.3	85.7	0.0
EQ16	The way employees were assessed was a fair test of their skills and knowledge.	0.0	0.0	66.7	33.3	100.0	14.3
EQ17	Trainers had good knowledge and experience of the industry.	0.0	0.0	42.9	57.2	100.0	0.0
EQ18	Assessments were based on realistic activities.	0.0	0.0	71.4	28.6	100.0	0.0
EQ19	Trainers were effective in their teaching.	0.0	0.0	71.4	28.6	100.0	0.0
EQ20	The training was an effective investment.	0.0	0.0	85.7	14.3	100.0	0.0
EQ21	Trainers were able to relate material to the workplace.	0.0	0.0	85.7	14.3	100.0	0.0
EQ22	The training had a good mix of theory and practice.	0.0	0.0	57.2	42.9	100.0	0.0
EQ23	The training organisation acted on feedback from employers.	0.0	14.3	57.2	28.6	85.7	0.0
EQ24	The training has helped our employees work with people.	0.0	28.6	71.4	0.0	71.4	0.0
EQ25	Training resources and equipment were in good condition.	0.0	0.0	66.7	33.3	100.0	14.3
EQ26	The training helped employees identify how to build on their current knowledge and skills.	0.0	0.0	71.4	28.6	100.0	0.0
EQ27	The training prepared employees well for work.	0.0	0.0	71.4	28.6	100.0	0.0
EQ28	Our employees gained the knowledge they needed from this training.	0.0	0.0	71.4	28.6	100.0	0.0
EQ29	The training prepared our employees for the demands of work.	0.0	0.0	66.7	33.3	100.0	14.3
EQ30	The training organisation clearly explained what was expected from employers.	0.0	0.0	83.3	16.7	100.0	14.3

EQ item averages and variations

Item		Average score	Average variation
EQ1	The training used up-to-date equipment, facilities and materials.	76.2	16.3
EQ2	The training organisation dealt satisfactorily with any issues or complaints.	72.2	13.6
EQ3	The training organisation was flexible enough to meet our needs.	71.4	12.6
EQ4	Assessment was at an appropriate standard.	76.2	16.3
EQ5	The training resources were appropriate for learner needs.	76.2	16.3
EQ6	The training reflected current practice.	71.4	23.0
EQ7	The training organisation developed customised programs.	76.2	16.3
EQ8	The training organisation provided good support for workplace training and assessment.	71.4	12.6
EQ9	The training focused on relevant skills.	71.4	23.0
EQ10	Our employees gained the skills they needed from this training.	76.2	16.3
EQ11	The training was effectively integrated into our organisation.	61.1	13.6
EQ12	Overall, we are satisfied with the training.	76.2	16.3
EQ13	We would recommend the training organisation to others.	81.0	17.8
EQ14	We would recommend the training to others.	81.0	17.8
EQ15	The training organisation gave appropriate recognition of existing knowledge and skills.	66.7	19.2
EQ16	The way employees were assessed was a fair test of their skills and knowledge.	77.8	17.2
EQ17	Trainers had good knowledge and experience of the industry.	85.7	17.8
EQ18	Assessments were based on realistic activities.	76.2	16.3
EQ19	Trainers were effective in their teaching.	76.2	16.3
EQ20	The training was an effective investment.	71.4	12.6
EQ21	Trainers were able to relate material to the workplace.	71.4	12.6
EQ22	The training had a good mix of theory and practice.	81.0	17.8
EQ23	The training organisation acted on feedback from employers.	71.4	23.0
EQ24	The training has helped our employees work with people.	57.1	16.3
EQ25	Training resources and equipment were in good condition.	77.8	17.2
EQ26	The training helped employees identify how to build on their current knowledge and skills.	76.2	16.3
EQ27	The training prepared employees well for work.	76.2	16.3
EQ28	Our employees gained the knowledge they needed from this training.	76.2	16.3
EQ29	The training prepared our employees for the demands of work.	77.8	17.2
EQ30	The training organisation clearly explained what was expected from employers.	72.2	13.6

Characteristics Report

The Characteristics Report presents information about learner responses to the scales measured by the Learner Questionnaire (LQ).

For each scale, the Characteristics Report presents information on the:

• number of valid responses;
• average scale score; and
• average variation in scores.

Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'.

A separate Characteristics Report is provided for each of the scales measured by the LQ.

Scale scores are only computed for respondents who provided valid responses to all but two of the items in each scale.

Results are shown at the organisation level, and then broken down by any training or demographic characteristics that were entered along with survey data.

The Characteristics Report can be used to analyse feedback on each of the targeted scales measured by the LQ. This information is more reliable than results for individual items.

Trainer Quality

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	83.2	16.2
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	83.2	16.2
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	200	83.2	16.2
	Total	200	83.2	16.2

Effective Assessment

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	198	72.9	15.6
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	198	72.9	15.6
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	198	72.9	15.6
	Total	198	72.9	15.6

Clear Expectations

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	199	74.3	14.1
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	199	74.3	14.1
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	199	74.3	14.1
	Total	199	74.3	14.1

Learning Stimulation

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	73.2	13.9
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	73.2	13.9
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	200	73.2	13.9
	Total	200	73.2	13.9

Training Relevance

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	75.6	16.2
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	75.6	16.2
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	200	75.6	16.2
	Total	200	75.6	16.2

Competency Development

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	197	71.4	14.0
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	197	71.4	14.0
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	197	71.4	14.0
	Total	197	71.4	14.0

Training Resources

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	199	77.9	14.0
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	199	77.9	14.0
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	199	77.9	14.0
	Total	199	77.9	14.0

Effective Support

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	75.4	15.2
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	75.4	15.2
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	200	75.4	15.2
	Total	200	75.4	15.2

Active Learning

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	198	70.5	13.0
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	198	70.5	13.0
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	198	70.5	13.0
	Total	198	70.5	13.0

Overall Satisfaction

Training characteristics

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	81.3	18.4
Qualification Level	Certificate I
	Certificate II
	Certificate III
	Certificate IV
	Certificate level unknown
	Diploma
	Advanced diploma
	Associate degree
	Degree
	Short course or statement of attainment
	VET Graduate Certificate or Diploma
	Other qualification or training
	Do not know
	Total

Characteristic		Learners
		Count	Average	Variation
Provider	Total	200	81.3	18.4
Field of education	Natural and physical sciences
	Information technology
	Engineering and related technologies
	Architecture and building
	Agriculture, environmental and related studies
	Health
	Education
	Management and commerce
	Society and culture
	Creative arts
	Food, hospitality and personal services
	Other
	Total

Characteristic		Learners
		Count	Average	Variation
Training start month	January
	February
	March
	April
	May
	June
	July
	August
	September
	October
	November
	December
	Do not know
Training start year	2010
	2009
	2008
	2007
	2006
	2005
	2004
	2003
	2002
	2001
	2000
	1999
Apprenticeship or traineeship	Apprenticeship or traineeship
	Not apprenticeship or traineeship
Recognition of prior learning	Recognition of prior learning
	No recognition of prior learning

Learner characteristics

Characteristic		Learners
		Count	Average	Variation
Learner sex	Female
	Male
	Total
Learner age	Under 15
	15 to 19
	20 to 24
	25 to 34
	35 to 44
	45 to 54
	55 to 64
	65 or over
	Total
Aboriginal or Torres Strait Islander origin	No
	Yes, Aboriginal
	Yes, Torres Strait Islander
	Yes, both Aboriginal and Torres Strait Islander
	Total
Home language	English
	Language other than English
	Total
Permanent residency or citizenship	Australian
	Not Australian
	Total
Disability status	Disability identified
	No disability identified
	Total
Groups	1	200	81.3	18.4
	Total	200	81.3	18.4

Group Report

The Group Report provides information about each nominated group and a snapshot of results for the scales measured by the Learner Questionnaire (LQ) and Employer Questionnaire (EQ).

For each scale, the Group Report presents information about the:

• count of responses used to calculate the scale score;
• average scale score; and
• variation in scale scores.

Scores are reported on the response scale of 0 to 100, where 0 means 'strongly disagree' and 100 means 'strongly agree'.

Results are provided for learners and/or employers depending on the data entered into SMART.

This Group Report can be used to analyse the number, average and variation of the survey responses. Comparisons can be made across scales, to previous reports, or between learners and employers.

Group 1

	Learners		Employers
Scale	Average score	Average variation	Average score	Average variation
Trainer Quality	83.2	16.2	77.8	12.8
Effective Assessment	72.9	15.6	74.2	14.0
Clear Expectations	74.3	14.1
Learning Stimulation	73.2	13.9
Training Relevance	75.6	16.2	72.2	11.6
Competency Development	71.4	14.0	72.4	12.4
Training Resources	77.9	14.0	76.2	16.3
Effective Support	75.4	15.2	72.2	13.2
Active Learning	70.5	13.0
Overall Satisfaction	81.3	18.4	79.4	16.3

Comments Report

The Comments Report lists the comments provided to the two open-ended questions on the Learner Questionnaire (LQ) and/or Employer Questionnaire (EQ).

Both the LQ and EQ contain questions that seek information about the best aspects of training, and about the aspects of training most in need of improvement. The report provides a print out of these.

LQ best aspects

Trainers were excellent/helpful and understanding

LQ needs improvement

I did the AusChem Refresher course. It was terrible. The Trainer was very unprofessional. I didn't learn anything. We didn't use the folder provided and I felt bad for the external people who paid for the course out of their own pocket.

EQ best aspects

• Flexibility of adult learning skills/training
• Flexible in approach
• Hands on machinery inspections which highlighted the places on machinery where weed seeds can get caught and transported.
• Mixture of on the job learning, assessment tasks, individual and group training courses, over a relatively long period of time.
• Practial exercise in assembling equipment and looking for weedseeds. Methods of brushing down equipment.

EQ needs improvement

• Active engagement of trainees by the surrounding district/training supervisors required/critical for positive outcomes.
• Dissemination of training information - RTO reference
• Probably only some venues/firing range - club houses

Administration Report

The Administration Report provides information provided by the training organisation on survey management. It provides a print out of responses entered into the SMART system.

Learner survey feedback
Staff days spent managing learner survey	4
Cost of direct expenses of learner survey	1222
Problems encountered during learner survey	For a small RTO to follow up all originally surveyed would be too expensive. Initial creation of policies and procedures took alot of time to create. Second page of LQ not distributed due to being unable to pre-populated data as it was an uneditable pdf document.
Employer survey feedback
Staff days spent managing employer survey	1
Cost of direct expenses of employer survey	43
Problems encountered during employer survey	The RTO does not record many employer details as most course participants are self-employed farmers or internal staff who choose to do the training and their employers do not directly see the results.

Registering body report

07 Jun 2010
RTO Information

NTIS number	3876
Name	Department of Primary Industries Knoxfield
Street Address	621 Burwood Highway
City/town/suburb	Knoxfield
State	VIC
Post code	3180

Learner and employer response

	Learners	Employers
Response count (number)	200	7
Population count (number)	838	26
Response rate (per cent)	23.9	26.9

Learner and employer feedback

	Learners		Employers
Scale	Average score	Average variation	Average score	Average variation
All scales	75.4	19.3	74.3	16.6
Trainer Quality	83.2	16.2	77.8	12.8
Effective Assessment	72.9	15.6	74.2	14.0
Clear Expectations	74.3	14.1
Learning Stimulation	73.2	13.9
Training Relevance	75.6	16.2	72.2	11.6
Competency Development	71.4	14.0	72.4	12.4
Training Resources	77.9	14.0	76.2	16.3
Effective Support	75.4	15.2	72.2	13.2
Active Learning	70.5	13.0
Overall Satisfaction	81.3	18.4	79.4	16.3

Survey contexts and use

Completion of this section is optional and may be used by the RTO to provide information and an explanation of the data provided.

Information	Explanatory notes
Specific contexts to consider when interpreting survey results	Many of the questions were not relevant to our courses as we only deliver units of competency and not full qualifications. Also the questions with low results were excpected as they are not relevant to the nature of training being completed e.g. I sourced my own resources.
Main ways data has been used for continuous improvement	All participants who returned surveys with consistently low scores were contacted and information passed on to the Trainer/Assessor for that course. Next year an evaluation and analyisis of both years results will be created.